Shipping policy

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1.   Processing Time

  • Orders are processed within 2-3 working days, excluding weekends and public holidays.
  • You'll receive an order confirmation email once your order is placed and another notification when it has been shipped.

2.   Delivery Methods C Estimated Time

  • Standard UK Delivery: Typically delivered within 2–4 working days after dispatch.
  • Royal Mail Tracked 24/48: Available for an additional cost and includes tracking. Estimate: 1–2 working days after dispatch.
  • International Delivery (EU C beyond): excluded

3.   Shipping Costs

  • Free Standard Delivery on UK orders over £50 (before VAT).
  • For all other orders, shipping fees are:
    • UK Standard: £4.99

4.   Tracking C Notifications

  • For tracked services, you’ll receive an email with tracking details once the package is dispatched. Please allow up to 24 hours for the tracking to activate.
  • Non-tracked shipments will still have shipment confirmation but without tracking capability.

5.   Delivery Issues

  • Ensure your address is entered correctly—we cannot alter a shipping address once an order has been placed.
  • If your parcel is delayed or lost, contact us at hello@goodietwoshoes.co.uk within 7 days of your tracking showing delivery—or expected delivery date for non-tracked services.

6.   Returns C Exchanges

  • If an item is damaged or incorrect, please notify us within 14 days of delivery to arrange a return or exchange.
  • Returned items must be unused, in their original packaging, and in “as-new” condition.
  • Return shipping costs are the responsibility of the customer unless the error was on our part.
  • Please complete the returns form and include it with the package.
  • Once the returned item is received and inspected, we will process your refund or send a replacement—usually within 5 working days.

8. Customer Support

9. Holiday C Peak Period Notice

  • During busy periods (e.g., holiday seasons), processing and delivery may experience slight delays. We appreciate your patience—these will be communicated on the website banner or during checkout when applicable.